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FAQ

For best results, please refrigerate your Macarooz products upon arrival for at least 15-20 minutes, then allow them to reach room temperature before enjoying! Your Macarooz goods are at their best during the first 7 days of delivery, or they can be frozen for up to 4 weeks in their original packaging. Make sure you store your Macarooz goods in the refrigerator if you do not finish them in one sitting.

All of the ingredients we use to make our macarons and Mac Pops are Gluten Free!

Prime ingredients for our macaron shells are: almond flour, egg whites, sugar, and confectioner’s sugar. 

Our prime ingredients for macaron fillings (based on the specific flavor) are: chocolate, powdered sugar, extracts, dairy (heavy cream/butter), jam, and nuts. 

*Dairy & Nuts are part of every recipe. We recommend those with dairy and tree nut allergies refrain from eating our products.

Prime ingredients for our Mac Pops are: almond flour, egg whites, sugar, confectioner’s sugar, chocolate melts, cocoa powder, extracts, and dairy (heavy cream/butter). 

*Dairy & Nuts are part of every recipe. We recommend those with dairy and tree nut allergies refrain from eating our products.

Each month we release new monthly macaron flavors for our customers. By signing up to become a club member, you will receive these exciting new flavors with FREE SHIPPING! Number of flavors ranges from 3-4 each month. You can sign up here

Another perk of becoming a club member: free shipping on all other regular orders 🙂

Our shipping days are Mon-Wed. If you place your order after 8AM CT, your order will be shipped on the following shipping day. If you place your order after 8AM CT on Wednesday, your order will ship out on the next shipping day: Monday. Depending on your shipping zone, the actual shipping transit time will be between 1-2 days. 

We currently use FedEX 2Day shipping method.

  • Shipments can only be delivered to a street address within the United States.
  • FedEx will not to deliver to P.O. Boxes.

Our shipping box and packaging are recyclable! The shipping box is made out of cardboard and our packaging is made out of PET materials and are BPA free. 

The ice packs may no longer be cold upon arrival, and this is okay! The ice packs help our products stay cold during transit and may be thawed by the time your Macarooz arrives. Just be sure to follow the Care Instructions card once they arrive!

Although we have no control over how shipping couriers handle the shipping process, for damage claims, please submit photographs of the external shipping box as well as the damaged macarons to orders@macarooz.com along with your order number. We want your experience with Macarooz to be the best; therefore, we will make every effort to make sure it’s a good one 🙂

Our production facility is based in Cypress, TX

Currently we are an online company only. A store front is in the works in the near future 🙂

Thank you for your interest in Macarooz wholesale! We’d love to partner up and provide you and your customers with delicious macarons & Mac Pops! For more information, please click here

We love helping make your special events even more special with customized macarons. We currently offer custom colors (with a minimum quantity of 384 pieces) and edible printing. If we determine that we can meet your needs, you’ll have the option to select flavors from our menu to combine with custom colors/designs that go with the theme of your event. Please fill out our custom order form here with details on your custom project, and our staff will reach out to discuss further.

Wholesale Inquiry