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FAQ

For best results, please refrigerate your Macarooz upon arrival for at least 15-20 minutes, then allow them to reach room temperature before enjoying! Your Macarooz are at their best during the first 7 days of delivery, or they can be frozen for up to 4 weeks in an airtight container to reduce air and moisture. Make sure you store your Macarooz in the refrigerator if you do not finish them in one sitting.

All of the ingredients we use to make our macaron shells and fillings are gluten free!

Prime ingredients for our macaron shells are: almond flour, egg whites, sugar, and confectioner’s sugar. In addition to that, cocoa powder is also added to make our chocolate macaron shells.

Our prime ingredients for macaron fillings (based on the specific flavor) are: chocolate, powdered sugar, extracts, dairy (heavy cream/butter), jam, and nuts. 

*Dairy & Nuts are part of every recipe. We recommend those with dairy and tree nut allergies refrain from eating our products.

Each month we release new monthly flavors for our customers. By signing up to become a club member, you will receive these exciting new flavors with FREE SHIPPING! Number of flavors ranges from 3-4 each month. You can sign up here

Another perk of becoming a club member: free shipping on all other regular orders 🙂

Our shipping days are Mon-Wed. If you place your order after 11AM CT, your order will be shipped on the following shipping day. If you place your order after 11AM CT on Wednesday, your order will ship out on the next shipping day: Monday. Depending on your shipping zone, the actual shipping transit time will be between 1-3 days. 

We currently use FedEx 2 Day Shipping.

Our shipping box, Macarooz clear box, and blister cases are absolutely recyclable. The shipping box is made out of cardboard and the clear box and blister cases are made out of PET materials and are BPA free. 

The ice packs may no longer be cold upon arrival, this is okay! The ice packs help the macarons stay cold during transit and may be thawed by the time your package arrives. Just be sure to follow the Care Instructions card once they arrive!

Although we have no control over how shipping couriers handle the shipping process, for damage claims, please submit photographs of the external shipping box as well as the damaged macarons to orders@macarooz.com along with your order number. We want your experience with Macarooz to be the best; therefore, we will make every effort to make sure it’s a good one 🙂

Our production facility is based in Cypress, TX

Currently we are an online macaron shop only. A store front is in the works in the near future 🙂

Thank you for your interest in Macarooz wholesale! We’d love to partner up and provide you and your customers with delicious Macarooz! For more information, please click here

We love helping make your special events even more special with customized Macarooz. We currently offer custom colors (with a minimum quantity of 384 pieces) and edible printing. If we determine that we can meet your needs, you’ll have the option to select flavors from our menu to combine with custom colors/designs that go with the theme of your event. Please fill out our custom order form here with details on your custom project, and our staff will reach out to discuss further.

Wholesale Inquiry